Reliable IT Support
for Perth Businesses

For urgent issues we aim to respond same day — often within a few hours. Managed IT clients receive priority response. We're available 7 days a week, including weekends and public holidays.

We cover all of metropolitan Perth — from Joondalup in the north to Bibra Lake in the south, and across to the Hills. No call-out fee within this area. Remote support is available anywhere in Australia.

No. Ad-hoc support requires no contract at all — pay as you go, whenever you need us. Managed IT plans operate on a simple month-to-month basis with no lock-in period.

No call-out fee for on-site visits within metro Perth — from Joondalup (north) to Bibra Lake (south). A small travel fee may apply for locations beyond these boundaries. Remote support has no travel component at all.

Absolutely. The vast majority of issues can be resolved remotely via secure remote access — often faster than an on-site visit. We only need to come to you when hands-on work is genuinely required.

We use Splashtop SOS for secure attended remote sessions. Download and run the Support App on the device that needs help — it generates a 9-digit code on your screen. Share that code with Aaron and he'll connect instantly — no account needed, no installation, and you can watch the entire session in real time. The session ends the moment you close the app.

Yes — we're available 7 days a week. For urgent issues outside standard business hours, call us directly on 1300 769 337 and we'll assist as quickly as possible.

Managed IT support covers ongoing maintenance, patching, monitoring, security and direct access to a senior engineer. With Support Perth there is no bundled retainer: labour is $180/hr ex GST, with an optional $29.95 per endpoint per month security baseline and custom device management on top, and every project quoted in writing first.

Ad-hoc support is $180/hr (excl. GST) with a 1-hour minimum and no call-out fee within metro Perth. Managed IT support uses the same $180/hr labour rate, plus an optional $29.95 per endpoint per month security baseline — there is no fixed-fee labour plan. No hidden fees, no lock-in contracts.

Yes — AI Automation is one of our services. We help Perth businesses set up, integrate, and get real value from AI tools like ChatGPT, Microsoft Copilot, and custom AI workflows. Whether you want to automate repetitive tasks, speed up document drafting, or connect AI into your existing tools, we handle the setup and training so your team can hit the ground running.

The Essential Eight (Essential 8) is an Australian Government cyber security framework outlining 8 key security controls: multi-factor authentication, application control, patching, and others. Most businesses should implement Essential 8 — it's the foundation for protecting against common cyber threats. We provide Essential 8 compliance audits and help implement these controls aligned with your maturity level.

Yes. We handle full Google Workspace to Microsoft 365 migrations — email, calendar, contacts, Drive files, shared drives, and user permissions. We plan the migration to minimise downtime, manage DNS changes, set up mail forwarding, and ensure nothing is lost in the transition. Contact us for a migration assessment.