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Support Perth - IT support in Perth
Support Perth
Perth's trusted IT partner

Perth's Local IT Specialist

Supporting Local Perth Businesses

Fast, friendly IT support from a real person — no call centres, no jargon, no lock-in. Just results.

Call 1300 769 337 Send Us a Message
★★★★★ 5.0 on Google
Perth-based
Same-day response
No lock-in
WhatsApp us anytime
5.0 on Google
22 reviews
7-Day Availability
Including weekends
No Lock-In Contracts
Month-to-month or ad-hoc
Same-Day Response
Often within hours
7 Days
Available every day
Same Day
Avg response time
$170/hr
Transparent pricing
No Lock-in
Your terms, always
★★★★★ 5.0

What Perth Businesses Say

Read our Google Reviews
★★★★★

"Yet another experience of Aaron's amazing work ethics, exceptional service and quality. Thank you!"

Lesley Baker
Google Review
★★★★★

"Aaron assisted us with transferring Microsoft 365 & the required integrations. Aaron was very professional and went above and beyond…"

Jayden Jones
Google Review
★★★★★

"Aaron is an IT genius!! He has solved my computer issues on two occasions now — quickly and effectively. Highly recommend Aaron!"

Gillian Wolozny
Google Review
★★★★★

"Aaron is a pleasure to deal with and certainly knows his stuff! Helped us out enormously since we have been using his services."

Gavin Kerruish
Google Review
★★★★★

"I recently had a Microsoft 365 MFA lockout issue and reached out for help. Aaron from Support Perth responded very quickly, even with weekend follow-ups…"

Lee Reed
Google Review
★★★★★

"I recently had Aaron help with several IT issues, including resolving connectivity problems and setting up a new printer and scanner. He always makes sure everything is working before he leaves."

Ros Green
Google Review
★★★★★

"Excellent work. Very happy with the results."

Robyn
Google Review
★★★★★

"Aaron came and fixed my computer issues. He was on time, efficient and very professional. Aaron got the job done quickly — honest advice with no upselling."

Scott Hodges
Google Review
★★★★★

"Very pleased with Aaron's work on a printer/modem issue at my home. Aaron prompt and professional, took great pride in seeing the job completed well. Would recommend Aaron/Support Perth any day."

William Schaefer
Google Review
★★★★★

"Aaron is a pleasure to deal with. He is very knowledgeable, professional and respectful (especially to us seniors). We highly recommend him for all your technical needs."

Liz Harris
Google Review
★★★★★

"Aaron's method of introducing me to a new laptop was excellent — clearly explaining differences from my previous laptop…"

Heather Slaven
Google Review
★★★★★

"Great service. Very friendly and on time. Aaron was more than happy to explain and repeat things if I didn't understand. Would highly recommend."

Janice King
Google Review
★★★★★

"Aaron was very capable and considerate Tech Support. I would not hesitate to use their services again."

Jez Moore
Google Review
★★★★★

"Professional friendly service, very knowledgeable and able to explain complex things simply. Thank you for great service and support."

Roy B
Google Review
★★★★★

"I have had occasion to use Aaron's services this year and found him to be very professional with excellent IT skills and quick to resolve the issue…"

Howard Kennard
Google Review
★★★★★

"Aaron was very helpful! Solved all the issues in no time. Highly recommended 👍"

Roland Kho
Google Review
★★★★★

"Aaron is very knowledgeable and a pleasure to deal with. He follows up afterwards and nothing was too much trouble. Thanks again for all your help."

Brooke Arnold
Google Review
★★★★★

"Aaron has assisted me in my business and with my computers at home. He is extremely knowledgeable, patient and explains everything so clearly. I would highly recommend him."

Jenni Venders
Local Guide · Google Review
★★★★★

"Aaron provided excellent IT support and fixed my router issue quickly and professionally. He was kind, patient and took the time to explain everything…"

Vicki Duffin
Google Review
★★★★★

"Aaron is calm, friendly and highly skilled in problem solving Outlook, Microsoft and SEO issues. I would definitely recommend him to any small business that needs IT support."

Belinda Coghlan
Google Review
★★★★★

"I used Aaron to fix a printer issue on my computer and could not be happier with the service. He was friendly, easy to deal with and very effective…"

Kathy Damjanovic
Google Review
★★★★★

"Professional and honest service. Aaron provided options to set up issues whilst customising to your needs. Will definitely use this service again."

Paula
Google Review
Leave Us a Review on Google

Why Perth Businesses Choose Us

We're not a faceless IT company. We're your local Perth partner — and that makes all the difference.

You Get Aaron. Directly.

No hold music. No ticket queues. No "let me check with someone." You talk straight to the expert who solves your problem.

On-site or Remote

We come to your Perth office, or fix it remotely while you watch. Fast, flexible, and convenient — however suits you best.

What You See Is What You Pay

$170/hr, no call-out fees in metro Perth. Invoice same day. No hidden extras, no fine print, no surprises ever.

Cancel Anytime, Zero Guilt

One-off job or ongoing managed IT — your choice. Month-to-month only. Want to leave? No penalty, no questions asked.

🛠️ Our Services

From emergency fixes to long-term IT management — we cover everything your Perth business needs.

Specialists

Cyber-Security

MFA, phishing protection, security audits, endpoint protection, and Essential 8 aligned defence for your business.
Australian

Essential 8 Audit

Comprehensive assessment of your security posture against the Australian Government's Essential Eight maturity framework.
Managed

Managed Security

Proactive endpoint protection, threat monitoring, and Essential 8 aligned security management from $29.95/endpoint/month.
Specialists

Microsoft 365

Tenant setup, security baselines, licencing, email identity configuration, and ongoing administration for your business.
New

Google to M365 Migration

Seamless migration from Google Workspace to Microsoft 365 with zero data loss and minimal downtime.

Tech Support

Friendly, plain-English help for any technology issue — software, accounts, and everyday IT problems solved fast.
Same Day

Ad-hoc Support

Emergency and on-demand IT help when technology lets you down — fast response, no contract needed.

Intune & MDM

Device compliance, app deployment, security policies, and full endpoint control across your entire team's devices.

Email Support

Outlook, Gmail, DNS, SPF, DKIM, and deliverability — configured correctly and working reliably from day one.

Infrastructure

Cloud infrastructure, backup verification, disaster recovery planning, and overall IT reliability uplift for your business.

Networking

Wi-Fi optimisation, firewall configuration, VPN setup, VLAN segmentation, and reliable office network connectivity for your business.
Emergency

Data Recovery

Deleted files or failed drives? We recover critical data quickly and advise on backup prevention strategies.

Data Migration

Moving to a new device or cloud platform? We ensure a seamless, secure transfer.
New

AI Automation

Integrate AI tools like ChatGPT and Copilot into your workflows — full setup, training, and configuration.

Automation

Automate repetitive tasks, integrate your business tools, and reclaim hours every week with smart workflows.

Programming

Custom scripts, tools, web applications, and automations built to solve your specific business problems.

Hardware

Troubleshooting, parts replacement, fleet upgrades, new device setup, and full workstation deployment for teams.

Google Workspace

Gmail, Drive, Meet, and full Google Workspace admin setup, security configuration, and ongoing support.

PC Support

Performance issues, crashes, slow computers, driver updates, and usability fixes — on-site or remote support.

Websites

Clean, fast, modern websites built for Perth businesses — mobile-friendly, SEO-optimised, and designed to convert.
New

SEO & Local Search

Get found by local Perth customers — Google Business Profile, technical audits, content, and ethical link building with transparent monthly reporting.

Printer Support

From paper jams to driver issues — we handle printer problems so you don't have to.

Smart Home Config

Setup and configuration for smart home devices, Wi-Fi networks, security cameras, and home automation systems.

Parental Controls

Simple, effective parental device controls and content filtering that give families real peace of mind.
Free · No Obligation

Is your business secure?

Get a free 30-minute security assessment — we'll review your setup against the Australian Government's Essential 8 framework and show you exactly where you're exposed.

30-minute review · No obligation · Essential 8 aligned

Book Free Assessment →

Not sure if AI can help your business?

Tell us what you do and we'll show you where AI tools like Copilot and ChatGPT can save your team real hours every week.

Free AI Chat →
View all services in detail
Simple Process

⚡ How It Works

From first contact to problem solved — simpler than you think.

1

Get in Touch

Call, email, or book online. We respond within hours — usually the same day.

Most Common
2

We Assess & Fix

Remote via Splashtop SOS or on-site — often same day. Clear diagnosis, no jargon, proper fix.

3

Stay Supported

One-off job done, or ongoing managed IT care — your choice. No lock-in, no pressure. Just reliable support when you need it.

Ready to get sorted?

Call → Fix → Done. Same day, usually.

Get In Touch → Need Help Now?
Instant Remote Support

Need Help Right Now?

Get connected in under 2 minutes — no account needed, fully secure.

1

Visit the Splashtop page

On the device that needs help, open any browser and go to:

Download Support App
2

Download & run the SOS app

Download and run the small SOS app. It will show a 9-digit session code on your screen — no account needed, nothing stays installed.

3

Share your code with Aaron

Call or message Aaron your 9-digit code. He connects instantly — you can watch the whole session on your screen.

Call 1300 769 337 SMS Text message
WhatsApp Message Email support@...
Download Support App → Call Aaron: 1300 769 337
WhatsApp SMS Email

Powered by Splashtop SOS · Encrypted & secure · Session ends when you close the app

Setup Guides

Get Ready for Remote Support

Follow the guide for your operating system to download and set up Splashtop SOS before your session.

macOS

Download, permissions & setup for your Mac

Windows

Download & run — no installation needed

Stop Paying for Problems. Start Preventing Them.

Most Perth businesses call IT support when something breaks. Our managed clients rarely need to — because we've already fixed it.

Predictable Costs

Fixed monthly fee — no surprise bills. Budget your IT spend with confidence instead of dreading the next emergency invoice.

Priority Response

When something breaks, you jump the queue. Managed clients get priority support — same day, often within hours.

Proactive Maintenance

We monitor, patch, and maintain your systems so problems are caught before they cost you downtime, data, or customers.

Strategic IT Guidance

Not just a fix-it service — a technology partner who helps you plan, scale, and make smart IT decisions for your business.

Ready to stop firefighting your IT?

See Managed IT Plans

Simple, Transparent Pricing

No lock-in contracts. No hidden fees. Just honest pricing.

Recommended
Managed IT Support
Custom
Fixed monthly fee tailored to your business. Month-to-month, cancel anytime.
  • Priority response & support
  • Regular maintenance & updates
  • Strategic IT guidance
  • Dedicated Perth-based support
  • No lock-in contract
Get a Free Quote
Ad-hoc Support
$170/hr
Excl. GST. 1 hour minimum. Pay only for what you use.
  • Remote & on-site support
  • No ongoing commitment or retainer
  • No lock-in contract
  • Book online anytime
  • Available 7 days a week
Book Now

*Excl. GST. No call-out fee within metro Perth (Joondalup to Bibra Lake). A travel fee may apply beyond these areas.

📅

Book a Consultation

Choose a time that suits you — we'll confirm within the hour.

On-site Visit  ·  Remote Support  ·  Phone Call

Loading calendar…

Note: Appointments are subject to availability and may occasionally need to be rescheduled. We'll always give you as much notice as possible.

✉️ Contact Us

Fill in your details and we'll be in touch — usually within a few hours.

Fast Response
Usually within hours
No Obligation
Free initial chat
No Lock-in
Your terms, always
1
2

Select Services Interested In:

We typically respond within a few hours. No spam, no obligation.

Your IT Partner

👤 Meet Aaron

The person behind every support call, every fix, and every invoice.

Aaron Waltman – Founder, Support Perth

Aaron Blake Waltman

Founder & IT Consultant · Wembley, Perth WA

I started Support Perth because I saw too many small businesses getting burned by slow, overpriced IT support that treated them like ticket numbers. My goal is simple: be the IT person you can actually call, who explains things clearly, fixes it fast, and charges you fairly.

🧩 Microsoft 365 Specialist 🏢 Google Workspace Admin 🔒 Cyber Security ⚙️ Business Automation
Call Aaron LinkedIn Profile

Frequently Asked Questions

Honest answers to the questions we get asked most.

How quickly do you respond to support requests?
For urgent issues we aim to respond same day — often within a few hours. Managed IT clients get priority response: you jump ahead of the queue, with dedicated support and faster resolution times. We're available 7 days a week, including weekends and public holidays.
What areas of Perth do you cover?
We cover all of metropolitan Perth — from Joondalup in the north to Bibra Lake in the south, and across to the Hills. No call-out fee within this area. Remote support is available anywhere in Australia.
Do I need to sign a contract?
No. Ad-hoc support is completely pay-as-you-go with no strings attached. Managed IT plans operate month-to-month — no lock-in, no exit penalties. You stay because the service is worth it, not because you're stuck in a contract. We believe in earning your business every month.
What's the difference between ad-hoc support and managed IT?
Ad-hoc support is like calling a plumber when a pipe bursts — great for one-off fixes at $170/hr. Managed IT is like having that plumber inspect your whole system monthly so pipes never burst. With managed IT, we proactively monitor your systems, apply security updates, manage your cloud subscriptions, and provide strategic advice — all for a predictable monthly fee. Many clients start ad-hoc and switch to managed when they see the value.
Is there a call-out fee?
No call-out fee for on-site visits within metro Perth — from Joondalup (north) to Bibra Lake (south). A small travel fee may apply for locations beyond these boundaries. Remote support has no travel component at all.
Can you support my team remotely?
Absolutely. The vast majority of issues can be resolved remotely via secure remote access — often faster than an on-site visit. We only need to come to you when hands-on work is genuinely required.
How does remote support actually work?
We use Splashtop SOS for secure attended remote sessions. Download and run the Support App on the device that needs help, and it generates a 9-digit code on your screen. Share that code with Aaron and he'll connect instantly — no account needed, no installation, and you can watch the entire session in real time. The session ends the moment you close the app.
Do you work after hours or on weekends?
Yes — we're available 7 days a week. For urgent issues outside standard business hours, call us directly on 1300 769 337 and we'll assist as quickly as possible.
What's included in managed IT support?
Managed IT plans are tailored to your business and typically include: proactive system monitoring, security patch management, antivirus and endpoint protection, email security, cloud subscription management (Microsoft 365 or Google Workspace), regular backup verification, priority help desk support, and quarterly IT strategy reviews. We customise each plan so you're never paying for services you don't need. Contact us for a personalised quote.
Can you help my business use AI tools like ChatGPT or Microsoft Copilot?
Yes — AI Automation is one of our core services. We help Perth businesses set up and integrate tools like ChatGPT, Microsoft Copilot, and custom AI workflows so your team saves real time every day. Whether it's automating document drafting, connecting AI into your existing tools, or building custom prompts and processes, we handle the setup and training. Get in touch to find out what's possible.
What is the Essential Eight and does my business need it?
The Essential Eight (Essential 8) is an Australian Government cyber security framework outlining 8 key security controls: multi-factor authentication, application control, and patching are just a few. Most Perth businesses should implement Essential 8 — it's the foundation for protecting against common cyber threats and compliance requirements. We provide comprehensive Essential 8 compliance audits and help implement these controls aligned with your maturity level.
Can you help us migrate from Google Workspace to Microsoft 365?
Yes, we specialize in Google Workspace to Microsoft 365 migrations. We handle email, calendar, contacts, Drive files, shared drives, and user permissions to ensure a seamless transition with zero data loss. We plan the migration to minimise downtime, manage DNS changes, set up mail forwarding, and provide team training. Contact us for a migration assessment.
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