Terms & Conditions
Support Perth IT Pty Ltd — ABN: 16 696 780 597
Effective: 19 March 2026
1. Collection & Use of Personal Information
Support Perth collects your name, phone number, email address, and any other information you voluntarily provide via this form. This information is used solely to contact you regarding your IT support enquiry and to deliver the requested services. Your data will not be sold or shared with third parties for marketing purposes. Data is stored securely and retained only for as long as necessary to fulfil its stated purpose or meet legal obligations.
For privacy-related enquiries, contact: aaron@supportperth.com.au
2. Device & System Access Consent
By engaging Support Perth for IT support services, you consent to the technician accessing your device(s), operating system, applications, network settings, and files to the extent reasonably necessary to diagnose and resolve your support request. The technician will not intentionally access personal files, financial records, saved passwords, or other sensitive data beyond what is required for the support task. All data encountered during the course of a support session will be treated as strictly confidential.
You are advised to close any sensitive applications, documents, or browser sessions before the commencement of a support session.
3. Service Rates & Billing
Support Perth's standard rate is $170.00 per hour, excluding GST. All work is billed in minimum 30-minute increments. A minimum charge of one (1) full hour ($170.00 + GST) applies to every engagement, regardless of actual time spent. GST is added to all invoices where applicable under Australian tax law.
Payment is due within 14 days of invoice date unless otherwise agreed in writing. Accepted payment methods are specified on the invoice.
These rates are current as of the effective date above and may be updated from time to time. The rate applicable to your engagement will be the rate current at the time your booking is confirmed by Support Perth.
4. Backup Responsibility
You are solely responsible for ensuring all data on your device(s) is backed up prior to any support session. Support Perth accepts no liability for loss of data during the provision of IT support services, except to the extent such loss results directly from a failure to exercise due care and skill.
5. No Lock-in Contract
Engagement with Support Perth does not constitute a lock-in contract. Each support session is a separate engagement governed by the terms current at the time of booking confirmation. You may discontinue services at any time.
6. Cancellation & No-Show
If you need to cancel a confirmed booking, please provide at least 2 hours' notice. If a technician attends a confirmed appointment and is unable to gain access or contact you, the minimum one-hour charge may apply.
7. Warranty & Service Limitations
IT support services are provided on a best-efforts basis. While Support Perth will exercise due care and skill, resolution of every issue cannot be guaranteed. No warranty is provided for third-party hardware, software, or services. Recommendations and advice are provided in good faith based on information available at the time.
8. Limitation of Liability
To the maximum extent permitted by law, Support Perth's total liability for any claim arising from or related to a support session is limited to the fees paid for that specific session. Support Perth is not liable for lost profits, lost data (subject to clause 4), business interruption, lost opportunity, or any indirect loss arising from or connected to the services.
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
9. Australian Consumer Law — Consumer Guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
10. Consent to Contact
By providing your contact details, you consent to being contacted by Support Perth via phone or email regarding your support enquiry. This consent covers transactional and service-related communications only. Support Perth will not send you marketing or promotional material unless you separately opt in.
11. Dispute Resolution
If a dispute arises in connection with these terms or any services provided, the parties agree to first attempt resolution by direct negotiation within 14 days. If unresolved, either party may refer the matter to mediation through the Small Business Development Corporation of Western Australia. These terms are governed by the laws of Western Australia, and the parties submit to the jurisdiction of the courts of Western Australia.
12. Changes to These Terms
Support Perth may update these terms from time to time. The current version will always be available at supportperth.com.au/terms. The version in effect at the time of your booking confirmation applies to that engagement.